Frequently asked questions
The things people ask us most.
How much is delivery?
Standard delivery is £3.49 and express is £5.99. Delivery is free on orders over £40. See Delivery.
How long will my order take?
We aim to dispatch within 2 working days. Standard delivery usually takes 3 to 5 working days after that, and express 1 to 2.
Can I return something?
Yes. You can return unworn items within 14 days of receiving them. See Returns & refunds.
Do you deliver outside the UK?
Not yet. We currently deliver to UK addresses only.
How do I look after my hijab or shawl?
Each fabric has its own care needs. See our fabric and care guide.
Which payment methods do you accept?
Visa, Mastercard and American Express, processed securely by Stripe.
How do gift cards work?
Choose an amount and tell us who it is for. We email the gift card code as soon as your payment is confirmed. They never expire, and any balance left after an order stays on the card. See Gift cards.
How do I refer a friend?
Sign in to your account to find your personal code. Your friend gets 10% off their first order, and you receive a £5 gift card once their order has passed the return window. See Refer a friend.
The colour looks different from the photo. Why?
Screens show colour differently, and natural fabrics vary slightly. If you are unsure, email us and we will describe a shade.